Shipping Policy

Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment is confirmed. You’ll receive a confirmation email with tracking information once your order ships. During sales or peak periods, processing may take slightly longer.

Shipping Times
Estimated delivery is 7–12 business days from the date of dispatch. Delivery times are estimates and are not guaranteed, as they can be affected by customs, carrier delays, weather, and other factors outside our control.

Shipping Rates
Shipping costs are calculated at checkout based on your location and order.

Tracking Your Order
Once your order ships, you’ll receive a tracking number by email. Please allow 1–3 days for tracking to update after dispatch.

Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country’s authorities. These are the responsibility of the customer and are not included in the item or shipping price.

Lost, Delayed, or Damaged Packages
If your order hasn’t arrived within 14 business days of dispatch, please contact us at supportceiro.co@gmail.com and we’ll help resolve it. For items damaged in transit, email us within 48 hours of delivery with photos.

Incorrect Addresses
Please double-check your shipping address at checkout. We’re not responsible for orders shipped to an incorrectly entered address, though we’ll do our best to help.

Questions?
Contact us at supportceiro.co@gmail.com and we’ll get back to you within 24-48 hours